Train Your Staff for the Digital Transition

Going digital with receipts is more than flipping a switch — it’s a team effort. A smooth transition starts by training your staff properly and helping them understand the benefits of the new system.

Explain the “why”

Before diving into the “how,” make sure your employees know why digital receipts matter. Highlight cost savings, reduced clutter, and how it improves the customer experience. When your team understands the value, they’ll be more likely to adopt it enthusiastically.

Hands-on training sessions

Offer short, practical sessions where team members can test the new process in a real checkout setting. Include how to offer digital receipts, scan customer QR codes, and troubleshoot common questions.

Equip them with answers

Customers may ask: “Where is my receipt?”, “Is my data safe?”, or “Do I need to download an app?” Prepare your staff with clear, reassuring answers about privacy, ease of use, and backup options.

Make it part of onboarding

For new hires, include digital receipt procedures in your onboarding flow. This ensures consistency and reinforces your store’s digital-first approach from day one.

Encourage feedback

Staff are on the front line — they’ll notice what works and what doesn’t. Create an open channel for feedback and suggestions to keep refining the process together.

Conclusion: Your technology is only as effective as the people using it. With clear training, open communication, and a sense of purpose, your staff will become confident ambassadors of the digital transition.

📲 The app is available on iPhone and iPad. ScanTicket on the App Store