Retailers: How Customers React to E-Receipts

Switching from paper to digital receipts raises an important question: how do customers really feel about it? The good news? Most are not just accepting — they’re welcoming the change.

Convenience is king

Shoppers value speed and simplicity. With e-receipts, there’s no paper to fold, no ink to fade, and no risk of loss. Many appreciate receiving their ticket directly on their phone or through an app they already use.

Privacy concerns addressed

Initially, some customers may hesitate about providing an email or scanning a code. But once they learn about options like anonymous email or QR-based delivery, concerns tend to vanish. Transparency builds trust.

Bonus: added value

Unlike static paper slips, digital receipts can include product details, warranty info, or even nutrition scores. Some customers are pleasantly surprised by the usefulness of their receipt after leaving the store.

Positive environmental impact

Eco-conscious shoppers see e-receipts as a small but meaningful step. Many feel better about their purchase knowing they’re avoiding unnecessary waste.

Feedback in real time

Digital tickets can include satisfaction surveys or review prompts. Retailers report higher response rates, as customers are still engaged post-purchase.

Conclusion: The transition to e-receipts isn’t just a tech upgrade — it’s a customer experience win. With the right approach, you’ll find most shoppers are happy to say goodbye to paper — and hello to a smarter, more convenient system.

📲 The app is available on iPhone and iPad. ScanTicket on the App Store